PokerStarsTopUp: General deposit troubleshooting

Possible reasons why a PokerStarsTopUp transaction could be declined include the following:

  • The voucher information entered is incorrect, please recheck.
  • The total amount on the voucher must be used: select the correct full amount from the drop-down menu on the Cashier.
  • Insufficient funds on the voucher: make sure there is money available in order to complete the deposit.
  • At some point, the deposit was canceled, try to submit the deposit again.
  • There were connectivity problems at the time you tried your deposit: try your deposit again later.
  • There might be an issuing problem with the voucher itself: to verify this, please contact payzone or PayPoint directly.

You can contact payzone by:

  • Phone: 0844 2090 555
  • Email:

To contact PayPoint, you can find more details on the PayPoint website.

If the problem persists, you can use other deposit methods available in the Cashier.


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